Privacy Policy

This Privacy Policy explains how Tsars Casino may handle information about players and visitors to its website. It covers the types of information a casino website typically receives, why that information may be used, how it may be protected, and the choices available to players. We aim to handle personal information fairly, transparently and only for legitimate business, legal, security or service-related purposes.

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About this Privacy Policy

This policy applies to information connected with your use of the Tsars Casino website, account services and related player support. It is intended for players in Australia and should be read together with any applicable website terms, account conditions and responsible gambling information. If you use the website, create an account, contact support or otherwise provide information, this policy explains the general ways that information may be handled.

In this review

Personal information means information that identifies you, or that could reasonably be linked with you. The information handled may depend on the services you use, the details you provide, the checks required for your account and the way you interact with the website. Not every type of information described below will apply to every player.

The website may update this policy from time to time to reflect changes to its services, technology, operational practices or legal obligations. The latest version published on the website will apply from its stated date. Players should review this page periodically, particularly if they continue to use their account or the website after an update.

Information we may collect and why

Account and identity information

When you register or use an account, the website may collect details such as your name, date of birth, residential or contact details, username, account credentials and communication preferences. Some of these details are needed to create and manage an account, provide account services, respond to questions, confirm eligibility and keep account records accurate.

The website may also receive information that you provide when contacting customer support, making a complaint, asking about an account, participating in a promotion or submitting a request about your personal information. Support communications may be recorded or retained so that questions can be investigated, service quality can be maintained and a consistent response can be provided.

Verification and security information

For account verification, security and anti-fraud purposes, the website may request or handle verification documents and related information. This may include information used to confirm your identity, age, address, account ownership or the source and destination of a transaction where checks are required. Documents should be provided only through the approved account or support process.

Verification information may be compared with information already supplied, information connected with your account or information obtained through appropriate verification services. These checks help protect players, prevent unauthorised account access, identify suspicious or fraudulent activity and support compliance with applicable obligations.

Payment and transaction information

The website may handle records relating to deposits, withdrawals, payments, refunds, account balances, transaction history and payment status. Payment providers may process card, bank or other payment details directly. Where this occurs, the website may receive limited information from the provider, such as a payment reference, transaction amount, status or partially obscured payment details, rather than the full payment credentials.

Transaction records may be used to operate the account, process requested payments, investigate disputed transactions, prevent fraud, provide support, maintain accurate financial records and meet applicable legal or operational requirements. Players should check the information shown during a payment process before confirming a transaction.

Device, usage and cookie information

When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, device type, operating system, language settings, general location information, pages viewed, access times, referring pages, error information and interaction data. This information helps the website operate, remember preferences, understand performance and identify unusual or potentially harmful activity.

The website may also use cookies and similar technologies. Cookies are small data files placed on your device that can support essential functions, remember settings, help keep sessions secure, measure website use and improve the user experience. Some cookies may be provided by service providers working with the website. You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

How information may be used and shared

Information may be used for purposes connected with providing and managing the website and its services. These purposes may include opening and administering an account, confirming identity and eligibility, processing transactions, providing customer support, communicating important account information and maintaining accurate records.

Operating, maintaining and improving the website, account features and related services.
Completing verification, anti-fraud, security and responsible gambling checks where appropriate.
Processing deposits, withdrawals, refunds and other account transactions.
Responding to questions, complaints, technical issues and data-related requests.
Sending service messages about account activity, security, changes, transactions or website functionality.
Understanding website use, testing features, correcting faults and improving performance.
Detecting, preventing and investigating fraud, misuse, unauthorised access and other harmful or unlawful activity.
Meeting applicable legal, regulatory, accounting, reporting and record-keeping obligations.

Where you have given permission to receive marketing, information may be used to send updates, offers or other promotional communications in line with your preferences. Marketing is separate from important service messages, such as security notices, transaction confirmations or information needed to administer your account. You can withdraw consent to marketing at any time by using an available unsubscribe option or by contacting privacy support.

Service providers and other recipients

Information may be shared with carefully selected service providers where they need it to perform services for the website. These providers may support payment processing, identity and verification checks, fraud prevention, technology hosting, website security, customer support, communications, analytics, auditing or record management. They should receive only information relevant to the service they provide and are expected to handle it securely and appropriately.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; to investigate suspected fraud or misuse; to enforce applicable terms; to respond to a valid legal or official request; or to meet an applicable obligation. If the website structure or service arrangements change, information may be transferred as part of that change, subject to appropriate protections.

The website does not intend to sell personal information as a standalone product. Information is handled for the purposes described in this policy, for the operation of the services and where disclosure is otherwise appropriate or required.

Security, retention and your privacy rights

Keeping information secure

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Security measures can include access controls, authentication processes, monitoring, secure transmission methods and restrictions on who can view information. No website, storage system or online transmission can be guaranteed to be completely secure, so players should use strong account credentials, keep them private and contact support promptly if they suspect unauthorised activity.

Verification documents and other sensitive information should not be sent through public channels or included in unsecured messages. Use the account or support method provided by the website. If a security incident affects personal information, appropriate steps may be taken to investigate, contain the issue and provide any notification that is required.

How long information is kept

Personal information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, dispute handling, security, fraud prevention and record management. The length of time may vary depending on the type of information and the reason it was collected.

Closing an account does not always result in the immediate deletion of every record. Some account, verification, payment, transaction, security or support records must be kept for a period required by law or for other legitimate record-keeping purposes. When information is no longer required, it may be securely deleted, anonymised or de-identified in accordance with applicable processes.

Requests and privacy choices

Subject to applicable requirements and reasonable verification of your identity, you may ask about the personal information held about you and request that inaccurate or incomplete information be corrected. You may also request deletion of your personal information where there is no continuing reason for it to be retained. Deletion may not be possible for every record where information must be kept for legal, security, transaction, dispute or other legitimate purposes.

You may withdraw consent to marketing communications at any time. To exercise your rights, ask for access, request correction or deletion, or withdraw consent to marketing, contact privacy support at support@tsars-casino.best. Please describe your request clearly and provide enough information for the relevant account or records to be identified. Additional information may be requested to confirm that the request is being made by the account holder.

A privacy request will be considered and handled in line with applicable requirements. If a request cannot be completed in full, an explanation may be provided where appropriate. Withdrawing marketing consent will not normally affect the processing needed to operate your account or send essential service and security messages.